ISO 9001:2015 is the latest version of ISO 9001 which is the international standard for Quality Management System (QMS). It is the most famous and only standard that can be certified to. ISO 9001:2015 is able to help an organization to provide products and services that meet their customers’ expectation and maintain the consistency of products’ quality as it can be a method or guideline for an organization to control their standard and quality. Therefore, ISO 9001:2015 is playing a role as a business management tool to help an organization in creating value that can fulfil the current market, improve their operations and decrease risks.
The current seven quality management principles that set up ISO 9001:2015 standard consists of customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making and relationship management. The benefits of ISO 9001:2015 are supervising your products and services to meet customer’s requirement, increase efficiency and productivity, competitiveness and risk management. Simultaneously, the standard also recruits customers’ loyalty, build good customers experience, cost efficiency, and produce a good image.